Our FAQ database currently contains questions, which we know you will find useful. If you have a question that is not listed and is relevent please contact us and we will add it to our list.
Q. How long does it take to receive my order?
A. All items shown on our website are in stock and will ship within 24 to 48 hours from the payment day.
As soon as your order is shipped we will email you the tracking number so you can start tracking your shipment online.International orders can take up to 3 weeks. This can be subject to customs clearance delays in your country. For more details please feel free to contact us.
Q. Is your Silver jewellery Nickel and Lead free?
A. Yes, Our 925 Sterling Silver Jewellery conforms to International, European an American legislation regarding lead, nickel and heavy metal content. Our goods are regularly tested to ensure compliance with these laws.
Q. Which company do you use for shipping?
A. We are using Royal Mail as they offer the best security, delivery and value for money.
If you prefer to use in any other shipping company instead, please let us know.
Q. What forms of payments do you accept?
A. We accept payments by PayPal,Google Checkout, Credit cards,cheques/Postal Orders and Bank wire transfer.